Delivery

1. Where do you ship to?

We offer domestic (within Malaysia) and international shipping. Delivery charge will be borne by customer (Malaysia and all other countries) will be displayed at the checkout page before you make your payment.

In case you couldn't find your delivery country , please contact us via FB messenger (Andy Sulaiman), Instagram (@andysulaimanofficial) or email (info@andysulaiman.com) for further assistance.         

           
2. Duration of delivery
Local delivery is within 1 to 3 working days. International delivery will take 3 - 5 working days, depends on your delivery country. 

   
3. To track your order            
Once your order has been processed and packed, our warehouse team will email you a unique tracking code for you to keep tab on the status of your parcel at all times.             
This tracking code is sent to your registered email address. Please check your Junk Mail, just in case.            
            
4. What to do if your item received is faulty            
Please take a photo of the faulty area and include a short description along with your order ID and send to info@andysulaiman.com.             
We will exchange your item with a new one. In the event your faulty item is out of stock, we will reimburse you to your credit card            
            
5. What to do if your item received is incorrect.             
Please email immediately to info@andysulaiman.com along with your order ID and we will sort it out for you.            
            
6. What to do if one/more item is missing from your order.            
Please end an email to info@andysulaiman.com with your order ID and we’ll have it shipped out to you ASAP!            
            
7. Which address to ship your order to? (only applicable to local delivery)  
If you are at work, it would be advisable to ship to your office address because postal services such as PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays. 
            
8. Is Cash on Delivery (COD) available?          
Kindly note Cash on Delivery is not applicable at the moment.            
            
9. Does putting items in my cart reserve the item for me?             
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers.             
Many items are available in limited quantities, so an item may sell out before you checkout.            
            
10. What are the customs and import charges?            
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be.             

Andy Sulaiman has no control over the fees imposed and we also cannot reimburse the amount in any capacity.